FAQ

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” css=”.vc_custom_1508612215772{margin-bottom: 0px !important;padding-top: 15% !important;padding-right: 15% !important;padding-bottom: 15% !important;padding-left: 15% !important;background: #ededed url(http://kawaiiparadise.com/wp-content/uploads/2017/10/fondo.png?id=495) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”no-repeat-contain”][vc_column css=”.vc_custom_1459412112579{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner][vc_column_inner css=”.vc_custom_1459412375810{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-8″][title text=”FAQs” tag=”h1″ font_size=”64px” color=”#000000″ text_align=”left”][vc_column_text css=”.vc_custom_1560085334158{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 50px !important;}”]

FAQ Here you can see a list of frequently asked questions, for any further questions you can write us at any time to info@kawaiiparadise.com, by formulario de contacto o whatsapp.

[/vc_column_text][vc_toggle title=”What is Kawaii Paradise?” style=”simple” color=”black” el_id=”1447399640118-f7217354-ca15″]Kawaii Paradise was born in 2012 and is a Spanish team working from Asia. We are dedicated to the worldwide sale of kawaii clothes, accessories and decorative objects for the home. We love the design, the pretty things and we mainly care about certifying the good quality of our products and good customer service.[/vc_toggle][vc_toggle title=”How long does it take for my order to be processed?” style=”simple” color=”black” el_id=”1447399657732-fa5cd4f9-ddde”]Most orders are shipped within 3-6 days after your order placed.

All orders have tracking number, no matter the amount of the order, there is no minimum.[/vc_toggle][vc_toggle title=”Which countries you send your products?” style=”simple” color=”black” el_id=”t1″]We ship worldwide! To any address, however please note, that we do not send to PO Boxes.[/vc_toggle][vc_toggle title=”How can I find your international delivery information?” style=”simple” color=”black” el_id=”1447399677588-a0209ce6-7ae1″]Once your order is sent and the post office provides us with the shipping number, you will receive an email with the appropriate information. You will be able to see it in the url address that we provide you and once the package leaves our country, you will be able to see the tracking in the postal website of your country.[/vc_toggle][vc_toggle title=”How much are shipping costs? Are there any free shipping?” style=”simple” color=”black” el_id=”1447399713222-2611102c-0561″]Shipping charges are a flat rate of $ 7.95 for any order to all countries. We also have free shipping on orders equal to or greater than $ 60.[/vc_toggle][vc_toggle title=”How soon will I get my order?” style=”simple” color=”black”]

  • Once you placed the order it will takes 3-6 days (peak season 5-10 days) to process the order.
  • Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.
  • If you need Express shipment,  welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!

 

[/vc_toggle][vc_toggle title=”Will my order have customs fees?” style=”simple” color=”black”]Sorry we are not able to control it. According to our experience, only 0.06% package got taxes hit out of 1000 packages (We’ve been in the market since 2012).

We will help you provide needed paper work to get packages released soon and if you need, we can ship them as gift or at lower value. But you must keep in mind that this depends on the rules and requirements of taxes and customs of your country.[/vc_toggle][/vc_column_inner][vc_column_inner offset=”vc_col-lg-6 vc_col-md-4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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